Acknowledgment & Rating

After each session, you’ll receive a prompt in your app asking you to acknowledge it. You can either acknowledge or decline the session. If the session took place, tap "Acknowledge". You’ll then be asked to rate the difficulty level, and leave a comment and rating. Once you’re done, click "Send," and the session will be logged as completed.

If you rate the session with less than 3 stars, a dropdown menu will appear, asking what could be improved. Complete the rating by clicking "Send," then confirm your feedback by clicking "Confirm."

Be sure to acknowledge each completed session—this step is essential for your trainer to book your next session. Canceled charged sessions will also need to be acknowledged; the app will prompt you to confirm the canceled charged status if applicable.

If you click "Decline," the PT manager will be notified and will reach out to clarify the reason for the decline.

Your feedback is invaluable in helping to improve your sessions and ensuring you stay on track with your fitness goals. Keep up the great work!