Can't Acknowledge or Rate Completed Personal Training Sessions

Status: Investigating — no confirmed fix or root cause in the tickets reviewed Affected: Client App Last updated: 2026-08-26

In this pattern, the member can get into the Personal Training area (unlike article 1) but the specific action of acknowledging a completed session or rating/reviewing a trainer fails, requires an unreasonable workaround, or blocks access to the rest of the Training tab. This matters operationally because in several tickets the trainer could not start the client's next session until the prior one was acknowledged.

Symptoms

Tapping to acknowledge a completed session does nothing — no response, no confirmation, no error (#423072758973).
The rating/review screen shows only the trainer's photo, with the rest of the screen blank and no way to actually submit a rating (#422965416156).
A glitch requiring continuous, lengthy scrolling to reach the acknowledge button — described as making the feature "basically unusable" (#416806705391).
The Training tab is blocked by un-dismissable session-review prompts — all past completed sessions must be reviewed before the member can reach the Training landing page at all, with no way to skip or dismiss (#422569650399).
An explicit error message appears when attempting to acknowledge (screenshot attached in ticket, message text not captured in the sample) (#413331266771, #415998618840 — the latter shows a "Retry" option that doesn't succeed).
Members report not receiving the notification to acknowledge a session at all (#412790042814).
Multiple members note their trainer is unable to start the next session because the prior one is stuck un-acknowledged (#423002911956, #414252298469).
As with article 1, uninstalling/reinstalling does not fix this for most reporters.
One member escalated after 3 separate emails on this exact issue and reported the ticket had been closed as resolved without it actually being fixed (#416904874202) — flag as a customer-experience risk, not just a technical one.

Cause

Not confirmed. This looks like it may not be one single bug — the "excessive scrolling" glitch, the "tap does nothing" failure, the "blocked by review prompts" UX issue, and the outright error-message cases could plausibly be different underlying causes that all surface as "I can't acknowledge my session." Recommend engineering triage each sub-symptom separately rather than assuming one fix covers all of them.

Workaround

One member reported that acknowledging used to be possible via the web version of the page (accessed through the app), but that this fallback no longer works either (#423072758973) — so this is not currently a usable workaround, but is worth confirming with engineering whether the web path still exists at all.
As in article 1, club staff can manually mark a session complete on the backend when a member is stuck, so the trainer isn't blocked from starting the next session — this was the practical mitigation referenced for a related login-blocking issue (#419300925636) and is the most defensible interim guidance until a fix ships.
No member-side fix was found to work reliably in this sample.

Fix Timeline

No fix or engineering reference found in this sample.

Updates

2026-08-26: Split out as its own article — distinct from PT tab failing to load entirely (article 1) because here the tab is at least partially reachable and the specific acknowledge/rate action is what fails.

Article 1 — Personal Training Tab Shows Blank/White Screen or Won't Load (Client App)

Known Issue: Can't Acknowledge or Rate Completed Personal Training Sessions (Client App)