---
title: "Known Issue: Late-Cancelled Sessions Showing as \"Cancelled – No Charge\" Instead of Funded"
description: "Status: Investigating Affected: Trainer App, Client App — clubs using a late-cancellation e.g., 24-hour notice charge policy Last updated: 2026-08-26"
---
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# Known Issue: Late-Cancelled Sessions Showing as "Cancelled – No Charge" Instead of Funded
# \[Known Issue\]: Late-cancelled sessions are showing as "Cancelled – No Charge" instead of being charged/funded
**Status:** Investigating **Affected:** Trainer App, Client App — clubs using a late-cancellation (e.g., 24-hour notice) charge policy **Last updated:** 2026-08-26
Some clubs are seeing sessions that a member canceled **inside** the club's late-cancellation window (commonly a 24-hour notice policy) show up with a status of **"Cancelled – No Charge"** instead of being charged/funded the way the club's policy expects. This article covers that specific pattern. If instead you're seeing a **count mismatch between Enhance and MOSO**, or sessions/packages that a member paid for not appearing at all, see the related articles below — this is a separate issue.
## Symptoms
- A member late-cancels a session — with less than the club's required notice (reported as less than 24 hours) — and the session status shows **"Cancelled – No Charge"** instead of being charged per the club's late-cancellation policy.
- This has been reported as happening **repeatedly for the same member** (two separate late cancellations, same client, both showing no charge).
- It has also been reported for **multiple clients under the same trainer** on the same day, discovered when the trainer reviewed their calendar the next morning and realized neither cancellation had been charged.
- Reported from both the **Trainer App** (trainer noticing on their calendar) and the **Client App** (reported on the member's behalf).
## Cause
Not confirmed. The ticket data available does not include a documented root cause or a confirmed fix from engineering — see Publishing Notes. It is not yet established whether this is a policy-configuration issue (e.g., the club's late-cancellation charge window/policy not applied correctly to certain sessions), a syncing/timing issue similar in spirit to other funded/unfunded discrepancies, or something else.
**How this differs from the "sessions showing as unfunded / counts don't match MOSO" issue:** that issue is about session or package **counts disagreeing** between Enhance and your POS/back-office system (MOSO), or a client's overall funded-session count/icon looking wrong. This issue is narrower: a **specific, individual late-cancellation** is not being charged the way the club's cancellation policy says it should be — the session's own charge status is wrong, independent of any MOSO count comparison. Treat them as separate reports.
## Workaround
No confirmed workaround or self-service fix is available. Every case in the source data required reporting the specific session to Enhance Support rather than being resolved by club staff directly.
If you see this:
1. Note the exact details for the affected session(s): **member/client name, session date and time, trainer name, and club/location.**
2. Confirm the cancellation actually fell inside your club's late-cancellation notice window (e.g., canceled with less than 24 hours' notice) before reporting — this issue is specifically about cancellations that *should* have been charged per policy but weren't.
3. Send these details to Enhance Support. Support has indicated they need concrete examples (member, session, date/time) to investigate the pattern — reporting a general "this happens sometimes" note without a specific session on file is unlikely to move the investigation forward.
4. Enhance Support will need to manually review/correct the individual charge status; there is no evidence in current cases of an automatic correction.
## Fix Timeline
No fix timeline has been confirmed. As of the most recent report in this data (2026-08-11), this was still an open pattern being tracked case-by-case rather than a resolved bug — treat this as an active known issue, not a resolved one.
## Updates
- **2026-06-29 – 2026-08-11:** Multiple reports of late-cancelled sessions not being charged, across both Trainer App and Client App, submitted by different clubs. No documented root cause or permanent fix in the reviewed tickets.
- This article will be updated once a confirmed cause, fix, or reliable workaround is available. Support/SME: please update this entry with the outcome once known (see Publishing Notes).
## Still Having Issues?
If a late cancellation isn't charging correctly, don't try to manually re-charge or re-cancel the session yourself. Contact Enhance Support with the member name, session date/time, trainer name, and club/location so the specific case can be logged and investigated.
## Related Articles
- Sessions Showing as Unfunded / Counts Not Matching Between Enhance and MOSO (count-mismatch issue — different from the per-session charge issue on this page)
- Fix: Purchased Sessions or Packages Not Showing Up
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