Manager Suite Booking Calendar, Search, and Filters Not Loading or Showing Wrong Results

Status: Investigating — no confirmed fix or root cause in the tickets reviewed Affected: Manager Suite Last updated: 2026-08-26

This cluster is specific to Manager Suite, not the member-facing apps: club staff report the calendar, member search, and filter tools used for booking and managing sessions are slow, missing expected controls, or returning wrong/incomplete results.

Symptoms

• The new calendar has no scroll bar and shows trainers from both clubs at once, making it impossible for a multi-club staff member to see just their own trainers (#423066951904).
• Staff can't scroll to see all employee schedules (#423085915332) — likely the same underlying calendar issue as above.
• Searching for a member by phone number or member ID returns nothing, but searching by name works — reported independently by two different club staff (#426307715279, #426351239376).
• Booking filters are "not working properly" (#419942791364, low detail).
• The Funded/Unfunded session filters are showing switched/reversed from what they should be (#423404407020).
• The search function while creating a new booking won't load, or takes a very long time (#426254434552).
• Manager Suite and Trainer App both running much slower than usual — 10-20 seconds per step when booking a session (#422997762275).
• Clients were able to book CrunchONE Kickoff sessions outside a trainer's actual availability, suggesting the availability-validation logic isn't being enforced correctly at booking time (#424241340656).

Cause

Not confirmed. These read as plausibly related to a common cause (recent calendar/booking UI changes — one ticket explicitly says "the new calendar"), but that's not established from the tickets alone. The member-search failure (works by name, fails by phone/ID) is specific enough that it's likely a distinct indexing/lookup bug worth separate engineering attention from the calendar scroll/performance issues.

Workaround

• For member lookup: search by name instead of phone number or member ID until the ID/phone lookup is fixed (based on staff who found this worked, #426307715279).
• No workaround was evidenced for the calendar scroll/multi-club display issue, the funded/unfunded filter, the slow booking search, or the availability-validation gap.

Fix Timeline

No fix or engineering reference found in this sample.

Updates

• 2026-08-26: Article drafted as its own Manager Suite-specific cluster.

Related Articles

• Article 4 — Trainer App Sessions Won't Start/Stop, Disappear, or Don't Sync to Manager Suite