---
title: "Known Issue: Manager Suite Booking Calendar, Search, and Filters Not Loading or Showing Wrong Results"
description: "Status: Investigating — no confirmed fix or root cause in the tickets reviewed Affected: Manager Suite Last updated: 2026-08-26"
---
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# Known Issue: Manager Suite Booking Calendar, Search, and Filters Not Loading or Showing Wrong Results
# Manager Suite Booking Calendar, Search, and Filters Not Loading or Showing Wrong Results
**Status:** Investigating — no confirmed fix or root cause in the tickets reviewed **Affected:** Manager Suite **Last updated:** 2026-08-26
This cluster is specific to **Manager Suite**, not the member-facing apps: club staff report the calendar, member search, and filter tools used for booking and managing sessions are slow, missing expected controls, or returning wrong/incomplete results.
## Symptoms
- The **new calendar has no scroll bar and shows trainers from both clubs** at once, making it impossible for a multi-club staff member to see just their own trainers (#423066951904).
- Staff **can't scroll to see all employee schedules** (#423085915332) — likely the same underlying calendar issue as above.
- **Searching for a member by phone number or member ID returns nothing**, but searching by **name works** — reported independently by two different club staff (#426307715279, #426351239376).
- **Booking filters are "not working properly"** (#419942791364, low detail).
- The **Funded/Unfunded session filters are showing switched/reversed** from what they should be (#423404407020).
- The **search function while creating a new booking won't load, or takes a very long time** (#426254434552).
- **Manager Suite and Trainer App both running much slower than usual — 10-20 seconds per step** when booking a session (#422997762275).
- Clients were able to **book CrunchONE Kickoff sessions outside a trainer's actual availability**, suggesting the availability-validation logic isn't being enforced correctly at booking time (#424241340656).
## Cause
Not confirmed. These read as plausibly related to a common cause (recent calendar/booking UI changes — one ticket explicitly says "the **new** calendar"), but that's not established from the tickets alone. The member-search failure (works by name, fails by phone/ID) is specific enough that it's likely a distinct indexing/lookup bug worth separate engineering attention from the calendar scroll/performance issues.
## Workaround
- For member lookup: **search by name instead of phone number or member ID** until the ID/phone lookup is fixed (based on staff who found this worked, #426307715279).
- No workaround was evidenced for the calendar scroll/multi-club display issue, the funded/unfunded filter, the slow booking search, or the availability-validation gap.
## Fix Timeline
No fix or engineering reference found in this sample.
## Updates
- 2026-08-26: Article drafted as its own Manager Suite-specific cluster.
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- Article 4 — Trainer App Sessions Won't Start/Stop, Disappear, or Don't Sync to Manager Suite
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