Known Issue: Member or Trainer Info (Name, Barcode, Email, Phone) Is Wrong or Missing After Being Added/Synced

Status: Workaround Available (manual correction by Enhance Support) — root cause not confirmed Affected: Manager Suite, Trainer App, Client App Last updated: 2026-08-26

Some club staff and trainers have reported that after a member or trainer record is created or updated, a piece of that person's info — their name, auto-generated barcode/ID, email, or phone number — shows up wrong in Manager Suite, the Trainer App, or the Client App. This article covers what's been reported and how to get a record corrected.

Symptoms

• A member or trainer's last name is misspelled in Manager Suite (e.g., synced/entered as "Moyland" instead of "Moylan").
• The person's auto-generated barcode/member ID carries the same misspelling (e.g., 20288pmoyland instead of the expected 20288pmoylan).
• A newly added trainer doesn't show up as expected after being entered, prompting staff to follow up and ask that the trainer be "added and synced."
• A staff member's or member's email address on file is misspelled and doesn't match the address they actually use.
• A trainer's or member's phone number on file is outdated or incorrect.
• Two related tickets in this sample (subjects "Maple Grove Member" and "Enhance (Madera)") report an unspecified problem and were escalated internally for investigation, with no further detail available — see Publishing Notes.

Cause

Member and trainer records are entered or synced into Enhance, and identifiers like the member barcode appear (based on one reviewed case) to be generated from the name on file — so a misspelling in the name can carry through into the barcode. Beyond that, the exact sync mechanism (what system the data originates from, and why names, emails, or phone numbers arrive incorrect) is not documented in the tickets reviewed and needs confirmation from engineering/SME before it's stated as fact to customers.

Workaround

There is no self-service way to correct these fields shown in the reviewed tickets. In every case, the fix was to contact Enhance Support directly:

1. Email ensupport@enhancetech.io (or reply on an existing thread if support is already looped in).
2. Include:
3. The club/location name.
4. The member or trainer's full name, spelled correctly.
5. The specific field that's wrong (name, barcode, email, or phone) and the correct value.
6. For a misspelled name that's also reflected in the barcode, flag both — it's not confirmed whether correcting the name automatically regenerates the barcode or whether the barcode needs a separate fix.

Note: No ticket in this sample showed a staff member correcting this info themselves in Manager Suite. If a self-service edit option exists for member/trainer name, email, phone, or barcode, it wasn't reflected here — confirm with SME (see Publishing Notes).

Fix Timeline

No product fix was evidenced in this ticket sample — only individual manual corrections by support. Whether there's an underlying sync bug worth an engineering fix (versus one-off data-entry errors) has not been confirmed. Status will be updated once SME/engineering input is available.

Updates

• 2026-08-26: Article drafted from a 6-ticket sample in the "General Syncing Error" subcategory (2026-03 through 2026-08). No engineering investigation or root-cause confirmation yet.

Related Articles

• (None identified in current KB scope — link a "How to update a member's profile info" or "How to add a trainer" article here if one exists.)