---
title: "Known Issue: Trainer App Sessions Won't Start/Stop, Disappear, or Don't Sync to Manager Suite"
description: "Status: Investigating — no confirmed fix or root cause in the tickets reviewed Affected: Trainer App with downstream visibility impact in Manager Suite Last ..."
---
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# Known Issue: Trainer App Sessions Won't Start/Stop, Disappear, or Don't Sync to Manager Suite
# Trainer App Sessions Won't Start/Stop, Disappear, or Don't Sync to Manager Suite
**Status:** Investigating — no confirmed fix or root cause in the tickets reviewed **Affected:** Trainer App (with downstream visibility impact in Manager Suite) **Last updated:** 2026-08-26
This is a Trainer App-specific pattern, separate from the Client App issues above: trainers report that starting, stopping, or completing a training session doesn't behave reliably — sessions get stuck, vanish, or don't reflect correctly for managers reviewing them in Manager Suite.
## Symptoms
- Trainer **cannot mark an assigned workout as complete** (#424574084333).
- Trainer **starts and stops a session normally, but it still shows as "pending" in Manager Suite** — reported by a manager reviewing two specific trainer sessions that should have been closed out (#428531425480).
- **"We cannot start stop sessions. We also keep getting error message and then the sessions completely disappeared from trainer app"** (#422576819405).
- **"We are unable to start sessions and some sessions are deleting on their own"** (#422580485342).
- **"His sessions were deleted, I did not delete them"** — reported by a manager on behalf of a trainer (#422611332292).
- **"My training session\[s\] are being deleted by no one"** (#422529064162).
- Trainer App **"will not let me close out session"** (#426753771708).
- Trainer **"cannot shift an appointment"** — i.e., reschedule (#424063079664).
## Cause
Not confirmed. The recurring theme across these reports is **session records not persisting or not syncing correctly** between the Trainer App and Manager Suite — sessions that trainers believe they closed out remain open/pending, or disappear outright. This strongly suggests a backend data-sync or write-reliability issue rather than a UI rendering problem, but that needs engineering confirmation before being stated as the cause to customers.
## Workaround
No workaround was evidenced in this sample. Given the operational impact (trainers unable to log completed work, managers unable to trust session counts for payroll/funding purposes), this cluster likely warrants proactive escalation rather than waiting for repeat reports — see Publishing Notes.
## Fix Timeline
No fix or engineering reference found in this sample.
## Updates
- 2026-08-26: Article drafted as its own Trainer App-specific cluster, split out from the general "won't load" bucket.
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- Article 5 — Manager Suite: Booking Calendar, Search, and Filters Not Loading or Showing Wrong Results
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