Receiving a Package from a Trainer

Your trainer can recommend a package for you, which you will receive through your client app. Once received, you'll need to complete the purchase. It’s like having your trainer prescribe a package tailored to you.

When a package is sent by your trainer, you'll see a notification on your homepage. Click on this banner to start the payment process. You’ll have the option to review the package details before making a purchase.

You can proceed with the payment or decline the package. If you choose to continue, review the Crunch Agreement, then proceed to the signature section. After signing in the designated box and clicking "Submit," you’ll see a summary of the package before finalizing your payment. You will see the amount due today, as well as upcoming billing dates and amounts.

Click on the "Pay" button to complete the transaction. A pop-up will confirm your payment, or, if there’s an issue, you’ll receive a notification on the screen.

Once you’ve reviewed and finalized your package purchase, you’re all set to begin. Keep an eye on your homepage for any additional updates or notifications from your trainer. Your new package will help you stay on track and achieve your fitness goals with personalized guidance!