---
title: Troubleshooting | Knowledge Base
description: Troubleshooting
---
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1. [Knowledge Base](https://info.enhancefitness.com/)
2. [Troubleshooting](https://info.enhancefitness.com/troubleshooting)
# Troubleshooting
## L1 Support
- [Master Support Handbook](https://info.enhancefitness.com/master-support-handbook)
## Known issues (Manager Suite — booking tools)
- [Known Issue: Manager Suite Booking Calendar, Search, and Filters Not Loading or Showing Wrong Results](https://info.enhancefitness.com/kb/known-issue-manager-suite-booking-calendar-search-and-filters-not-loading-or-showing-wrong-results)
## Known issues (Scheduling)
- [Known Issue: Client Can't Be Scheduled Despite Having an Active or Paid Package](https://info.enhancefitness.com/kb/known-issue-client-can-t-be-scheduled-despite-having-an-active-or-paid-package)
## Progress Check
- [Fix: Progress Check Errors (Not Updating, Wrong Units, or Stuck on an Old Check)](https://info.enhancefitness.com/kb/fix-progress-check-errors-not-updating-wrong-units-or-stuck-on-an-old-check)
## Known issues (Manager Suite / Trainer App / Client App — data sync)
- [Known Issue: Member or Trainer Info (Name, Barcode, Email, Phone) Is Wrong or Missing After Being Added/Synced](https://info.enhancefitness.com/kb/known-issue-member-or-trainer-info-name-barcode-email-phone-is-wrong-or-missing-after-being-added-synced)
## Known issues (Trainer App — club-owned tablets/devices)
- [Known Issue: Trainer Tablets Not Provisioned, Won't Log In, or Can't Load Client Data](https://info.enhancefitness.com/kb/known-issue-trainer-tablets-not-provisioned-won-t-log-in-or-can-t-load-client-data)
## Known issues (Sessions & Packages)
- [Known Issue: Reinstated, Extended, or Transferred Sessions Not Showing Correctly in Enhance](https://info.enhancefitness.com/kb/known-issue-reinstated-extended-or-transferred-sessions-not-showing-correctly-in-enhance)
## Common errors (Subscription Cancellation)
- [Fix: "Subscription Not Found" Errors and Member Cancellation Requests (Manager Suite & Client App)](https://info.enhancefitness.com/kb/fix-subscription-not-found-errors-and-member-cancellation-requests-manager-suite-client-app)
## Client App
- [Fix: Progress Check, Food Log, and Workout Log Stay Locked or Grayed Out](https://info.enhancefitness.com/kb/fix-progress-check-food-log-and-workout-log-stay-locked-or-grayed-out)
- [Fix: Trainer-Assigned Workouts Don't Appear in the Client App](https://info.enhancefitness.com/kb/fix-trainer-assigned-workouts-don-t-appear-in-the-client-app)
- [Fix: Personal Training Tab Loads Blank or Shows Only the Trainer's Photo](https://info.enhancefitness.com/kb/fix-personal-training-tab-loads-blank-or-shows-only-the-trainer-s-photo)
- [Other Causes of Missing or Inaccessible Client Workouts (Duplicate Accounts, Ratings Gate, and More)](https://info.enhancefitness.com/kb/other-causes-of-missing-or-inaccessible-client-workouts-duplicate-accounts-ratings-gate-and-more)
## Known issues (Client App — Personal Training)
- [Known Issue: Can't Acknowledge or Rate Completed Personal Training Sessions (Client App)](https://info.enhancefitness.com/kb/known-issue-can-t-acknowledge-or-rate-completed-personal-training-sessions-client-app)
- [Known Issue: Personal Training Tab Shows Blank/White Screen or Won't Load (Client App)](https://info.enhancefitness.com/kb/known-issue-personal-training-tab-shows-blank-white-screen-or-won-t-load-client-app)
## Known issues (Client App / Trainer App / Manager Suite — miscellaneous)
- [Known Issue: Other General App/Platform Errors (Miscellaneous)](https://info.enhancefitness.com/kb/known-issue-other-general-app-platform-errors-miscellaneous)
## Known issues (Client App — Personal Training videos)
- [Known Issue: Workout/Training Videos Won't Play — Stuck Loading or Spinning (Client App)](https://info.enhancefitness.com/kb/known-issue-workout-training-videos-won-t-play-stuck-loading-or-spinning-client-app)
## Known Issues (Scheduling & Availability)
- [Known Issue: Calendar Sessions Not Showing or Out of Order in the Trainer App](https://info.enhancefitness.com/kb/known-issue-calendar-sessions-not-showing-or-out-of-order-in-the-trainer-app)
## Common errors (Login & Account Access)
- [Fix: "Account Not Found," "Multiple Accounts," or Incorrect Login Errors in Enhance](https://info.enhancefitness.com/kb/fix-account-not-found-multiple-accounts-or-incorrect-login-errors-in-enhance)
## Known issues (Client App / Manager Suite — PT billing & purchase flow)
- [Known Issue: Errors Purchasing or Managing Personal Training Packages and Payment Methods](https://info.enhancefitness.com/kb/known-issue-errors-purchasing-or-managing-personal-training-packages-and-payment-methods)
## Known Issues (Trainer Availability)
- [Known Issue: Kickoff and Session Bookings Not Respecting Trainer Availability](https://info.enhancefitness.com/kb/known-issue-kickoff-and-session-bookings-not-respecting-trainer-availability)
## Known issues (Trainer App — session management)
- [Known Issue: Trainer App Sessions Won't Start/Stop, Disappear, or Don't Sync to Manager Suite](https://info.enhancefitness.com/kb/known-issue-trainer-app-sessions-won-t-start-stop-disappear-or-don-t-sync-to-manager-suite)
## Sessions & Packages
- [Known Issue: Late-Cancelled Sessions Showing as "Cancelled – No Charge" Instead of Funded](https://info.enhancefitness.com/kb/known-issue-late-cancelled-sessions-showing-as-cancelled-no-charge-instead-of-funded)
- [Fix: Purchased Sessions or Packages Not Showing Up](https://info.enhancefitness.com/kb/fix-purchased-sessions-or-packages-not-showing-up)
## Trainer App
- [Known Issue: Trainer App Workout Search and Custom Exercise Display Bugs](https://info.enhancefitness.com/kb/known-issue-trainer-app-workout-search-and-custom-exercise-display-bugs)
- [Getting started](https://info.enhancefitness.com/getting-started#main-content)
- [Account Setup (Manager Suite)](https://info.enhancefitness.com/getting-started#account-setup-manager-suite)
- [Account setup (General User Administration)](https://info.enhancefitness.com/getting-started#account-setup-general-user-administration)
- [Troubleshooting](https://info.enhancefitness.com/troubleshooting#main-content)
- [L1 Support](https://info.enhancefitness.com/troubleshooting#l1-support)
- [Known issues (Manager Suite — booking tools)](https://info.enhancefitness.com/troubleshooting#known-issues-manager-suite-booking-tools)
- [Known issues (Scheduling)](https://info.enhancefitness.com/troubleshooting#known-issues-scheduling)
- [Progress Check](https://info.enhancefitness.com/troubleshooting#progress-check)
- [Known issues (Manager Suite / Trainer App / Client App — data sync)](https://info.enhancefitness.com/troubleshooting#known-issues-manager-suite-trainer-app-client-app-data-sync)
- [Known issues (Trainer App — club-owned tablets/devices)](https://info.enhancefitness.com/troubleshooting#known-issues-trainer-app-club-owned-tablets-devices)
- [Known issues (Sessions & Packages)](https://info.enhancefitness.com/troubleshooting#known-issues-sessions-packages)
- [Common errors (Subscription Cancellation)](https://info.enhancefitness.com/troubleshooting#common-errors-subscription-cancellation)
- [Client App](https://info.enhancefitness.com/troubleshooting#client-app)
- [Known issues (Client App — Personal Training)](https://info.enhancefitness.com/troubleshooting#known-issues-client-app-personal-training)
- [Known issues (Client App / Trainer App / Manager Suite — miscellaneous)](https://info.enhancefitness.com/troubleshooting#known-issues-client-app-trainer-app-manager-suite-miscellaneous)
- [Known issues (Client App — Personal Training videos)](https://info.enhancefitness.com/troubleshooting#known-issues-client-app-personal-training-videos)
- [Known Issues (Scheduling & Availability)](https://info.enhancefitness.com/troubleshooting#known-issues-scheduling-availability)
- [Common errors (Login & Account Access)](https://info.enhancefitness.com/troubleshooting#common-errors-login-account-access)
- [Known issues (Client App / Manager Suite — PT billing & purchase flow)](https://info.enhancefitness.com/troubleshooting#known-issues-client-app-manager-suite-pt-billing-purchase-flow)
- [Known Issues (Trainer Availability)](https://info.enhancefitness.com/troubleshooting#known-issues-trainer-availability)
- [Known issues (Trainer App — session management)](https://info.enhancefitness.com/troubleshooting#known-issues-trainer-app-session-management)
- [Sessions & Packages](https://info.enhancefitness.com/troubleshooting#sessions-packages)
- [Trainer App](https://info.enhancefitness.com/troubleshooting#trainer-app)
- [Client App / Trainer App](https://info.enhancefitness.com/client-app-trainer-app#main-content)
- [Login & Access](https://info.enhancefitness.com/client-app-trainer-app#login-access)
- [Getting Started / Features & How-tos (spans Client App, Trainer App, Manager Suite)](https://info.enhancefitness.com/getting-started-features-how-tos-spans-client-app-trainer-app-manager-suite)
- [Client App](https://info.enhancefitness.com/client-app#main-content)
- [Login & Access](https://info.enhancefitness.com/client-app#login-access)
- [Personal Training](https://info.enhancefitness.com/client-app#personal-training)
- [Dashboards](https://info.enhancefitness.com/dashboards#main-content)
- [Login & Access](https://info.enhancefitness.com/dashboards#login-access)
- [Report Access/Visibility](https://info.enhancefitness.com/dashboards#report-access-visibility)
- [Data Accuracy in Reports](https://info.enhancefitness.com/dashboards#data-accuracy-in-reports)
- [Data & Syncing (Manager Suite, Trainer App, Client App)](https://info.enhancefitness.com/data-syncing-manager-suite-trainer-app-client-app)
- [Manager Suite](https://info.enhancefitness.com/manager-suite#main-content)
- [Login & Access](https://info.enhancefitness.com/manager-suite#login-access)
- [Billing & Account](https://info.enhancefitness.com/billing-account#main-content)
- [Billing questions](https://info.enhancefitness.com/billing-account#billing-questions)
- [Account management](https://info.enhancefitness.com/billing-account#account-management)
- [Scheduling & Availability](https://info.enhancefitness.com/scheduling-availability)
- [Sessions & Packages (Manager Suite / Trainer App)](https://info.enhancefitness.com/sessions-packages-manager-suite-trainer-app)
- [Account Management](https://info.enhancefitness.com/account-management#main-content)
- [Editing/Updating User Information (Manager Suite)](https://info.enhancefitness.com/account-management#editing-updating-user-information-manager-suite)
- [Login & Access](https://info.enhancefitness.com/login-access#main-content)
- [Client App / Personal Training](https://info.enhancefitness.com/login-access#client-app-personal-training)
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